Returns Policy
Should you not be completely satisfied with your handmade Thai silk handbag you may return it to us for a refund. Please note that the postage and package cost will not be refunded. Please advise us within 48 hours of receipt of delivery that you are returning an item as we cannot be held responsible for goods lost in transit whilst being returned. The item must be returned to us within 7 days from receipt of the goods and must be returned in its original condition, complete with all tags and all packaging.
Please note that you are responsible for the handbag or handbags until they reach us. For your own protection we suggest you use a secure method of delivery which requires a signature upon delivery. Please also include a short note explaining why you are returning the goods and include your name and address.
We will not accept any returned items that have been used, damaged, marked, soiled or misused in any way. This pertains to returned items which have odours, such as perfume, food or cigarettes. Items that are returned back damaged due to poor packaging or not packaged in their original condition will not be refunded.
Please take into consideration - the handbags featured on this site are all hand made products and therefore colours may differ slightly.
If you return a bag to us that is faulty, or for any other reason which is our fault we will either replace the item or refund the full cost to you including the cost of the return postage. If this happens, please contact us before returning the faulty item.
Refunds
In line with fraud prevention measure, refunds will only be issued in the same form as payments. We will only refund to the same debit or credit card which was used to make the purchase and will issue cheque refunds only when the purchase has been made using a cheque. Refunds will be processed within 20 days of receipt of returns providing that the return is accepted in line with our returns policy.
Payments
Payments can be made to Saffron Silks Limited using the secure HSBC online payments system. We accept all credit and debit cards with the exception of American Express. Payments can also be made direct to Saffron Silks Limited by cheque at the address shown on the website. When paying by cheque the goods ordered will only be dispatched once payment has been cleared.
Once payment has been received we aim to dispatch orders within 48 hours using Royal Mail. All goods must be signed for and should be delivered within 7 working days.
Delivery
Saffron Silks only sells within the UK
Your order will be sent via Royal Mail and will require a signature upon delivery. We will only deliver to the billing address of the credit/debit card used to pay for the handbag. Should you require delivery to a different address then you should contact Saffron Silks direct to arrange this, however, this will be done at our discretion. Should the goods have been paid for by cheque, postal order or bank transfer then we can deliver to your specified address. Please note that if Royal Mail are unable to deliver your goods you will be informed which postal sorting office they are held at. Goods will only be held for a maximum of 3 weeks before being returned to ourselves. Items that are returned due to not being claimed will be subject to re-delivery charges.
Processing your Order
When you place an order with Saffron Silks details of your name, e-mail address, mailing address and phone number will be collected. We may use this information to record which products you are interested in. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This is collected in accordance with the Data Protection Act 1998 and we do not sell, trade or give away your personal information to other companies. Details of credit/debit card payment are not stored on our data systems.
All orders placed through the web site are subject to our acceptance. We may carry out further security checks as necessary to prevent Credit Card Fraud.
Under the Distance Selling Regulations you have the right to cancel your contract within 7 working days of receipt of your goods. Should you return those goods you will receive a refund for the price of the goods providing that the returns are made in accordance with our returns policy and that you have informed us of your intention to return the product, either verbally or by e-mail, and that the product is returned in its original packing with all tags and tickets attached.
Whilst we make every effort to keep our web site updated and free of errors, mistakes can happen. Should it be found that an error has occurred after you have submitted your order to us we will contact you prior to accepting your order at which time you can either cancel or confirm that you still wish to proceed.
